> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open-metadata.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Salesforce Connector | OpenMetadata CRM Integration Guide

> Connect Salesforce to OpenMetadata with our comprehensive database connector guide. Setup instructions, configuration tips, and metadata extraction made easy.

export const MetadataIngestionUi = ({connector, selectServicePath, addNewServicePath, serviceConnectionPath}) => {
  return <>
    <p>
      To ingest metadata from your sources, you need to create a service connection.
      The service connects your source system with OpenMetadata. Once you create
      a service, you can use it to configure your ingestion workflows.<br />
      <br />
      To create a service connection and ingest your metadata, follow the steps below:
    </p>
      <Steps>
      <Step title="Select the Service">
        <ol>
          <li>
            On the left navigation bar, click <strong>Settings</strong>.
          </li>
          <li>
            On the next page, click <strong>Services</strong>, and then select the service.
            <img src="/public/images/connectors/visit-services-page.png" alt="Visit Services Page" />
          </li>
        </ol>
      </Step>

      <Step title="Create a New Service">
        To add a new service connection, click <strong>Add New Service</strong>.
        <img src="/public/images/connectors/create-new-service.png" alt="Create a new Service" />
      </Step>

      <Step title="Select the Connector">
        Select <strong>{connector}</strong> as the service type and click <strong>Next</strong>.

        {selectServicePath && <img src={selectServicePath} alt="Select Service" />}
      </Step>

      <Step title="Name and Describe the Service">
        Enter a unique <strong>Service Name</strong> and <strong>Description</strong>.
        <ul>
         <li><strong>Service Name</strong>: OpenMetadata identifies services by their service name. Enter a name that distinguishes this deployment from other services, including other {connector} services you are ingesting metadata from.</li>
        </ul>

        <Note>
          The service name cannot be changed after it is set.
       </Note>

        {addNewServicePath && <img src={addNewServicePath} alt="Add New Service" />}
      </Step>

      <Step title="Configure the Service Connection">
        Set up the connection settings required for {connector} to set up the service and start ingesting metadata from your sources. The right-hand panel displays help documentation for the selected connection type in the product UI.
        {serviceConnectionPath && <img src={serviceConnectionPath} alt="Configure Service connection" />}
      </Step>
    </Steps>
  </>;
};

export const ConnectorDetailsHeader = ({name, icon, stage, availableFeatures, unavailableFeatures = [], availableFeaturesCollate = []}) => {
  const showSubHeading = availableFeatures?.length > 0 || unavailableFeatures?.length > 0 || availableFeaturesCollate?.length > 0;
  const totalAvailableFeatures = [...availableFeatures || [], ...availableFeaturesCollate || []];
  return <div className="container">
      <div className="Heading">
        <div className="flex items-center gap-3">
          {icon && <div className="IconContainer">
              <img src={icon} alt={name} noZoom className="ConnectorIcon" />
            </div>}
          <h1 className="ConnectorName">{name}</h1>
          <span className={`StageBadge ${stage === 'PROD' ? 'prod' : 'beta'}`}>
            {stage}
          </span>
        </div>
      </div>
      {showSubHeading && <div className="SubHeading">
          <div className="FeaturesHeading">Feature List</div>
          <div className="FeaturesList">
            {totalAvailableFeatures.map(feature => <div className="FeatureTag AvailableFeature" key={feature}>
                ✓ {feature}
              </div>)}
            {unavailableFeatures.map(feature => <div className="FeatureTag UnavailableFeature" key={feature}>
                ✕ {feature}
              </div>)}
          </div>
        </div>}
    </div>;
};

<ConnectorDetailsHeader icon="/public/images/connectors/salesforce.webp" name="Salesforce" stage="PROD" availableFeatures={["Metadata"]} unavailableFeatures={["Query Usage", "Data Profiler", "Data Quality", "dbt", "Lineage", "Column-level Lineage", "Stored Procedures", "Owners", "Tags", "Sample Data", "Auto-Classification"]} />

In this section, we provide guides and references to use the Salesforce connector.
Configure and schedule Salesforce metadata and profiler workflows from the OpenMetadata UI:

* [Requirements](#requirements)
* [Metadata Ingestion](#metadata-ingestion)
* [Enable Security](#securing-salesforce-connection-with-ssl-in-openmetadata)
* [Troubleshooting](/v1.12.x/connectors/database/salesforce/troubleshooting)

## Requirements

These are the permissions you will require to fetch the metadata from Salesforce.

* **API Access**: You must have the API Enabled permission in your Salesforce organization.
* **Object Permissions**: You must have read access to the Salesforce objects that you want to ingest.

## Metadata Ingestion

<MetadataIngestionUi connector={"Salesforce"} selectServicePath={"/public/images/connectors/salesforce/select-service.png"} addNewServicePath={"/public/images/connectors/salesforce/add-new-service.png"} serviceConnectionPath={"/public/images/connectors/salesforce/service-connection.png"} />

# Connection Details

<Steps>
  <Step title="Connection Details">
    <Tip>
      When using a **Hybrid Ingestion Runner**, any sensitive credential fields—such as passwords, API keys, or private keys—must reference secrets using the following format:

      ```
      password: secret:/my/database/password
      ```

      This applies **only to fields marked as secrets** in the connection form (these typically mask input and show a visibility toggle icon).
      For a complete guide on managing secrets in hybrid setups, see the [Hybrid Ingestion Runner Secret Management Guide](https://docs.getcollate.io/getting-started/day-1/hybrid-saas/hybrid-ingestion-runner#3.-manage-secrets-securely).
    </Tip>

    * **Username**: Username to connect to the Salesforce. This user should have the access as defined in requirements.
    * **Password**: Password to connect to Salesforce.
    * **Security Token**: Salesforce Security Token is required to access the metadata through APIs. You can checkout [this doc](https://help.salesforce.com/s/articleView?id=sf.user_security_token.htm\&type=5) on how to get the security token.
    * **Organization ID**: Salesforce Organization ID is the unique identifier for your Salesforce identity. You can check out [this doc](https://help.salesforce.com/s/articleView?id=000385215\&type=1) on how to get the your Salesforce Organization ID.
          <Tip>
            **Note**: You need to provide `15` digit organization id in this section. for e.g. `00DIB000004nDEq`, which you can find by following the steps mentioned in above doc (`Salesforce dashboard->Setup->Company Profile->Company Information->Salesforce.com Organization Id`).
          </Tip>
          <Tip>
            **Note**: If you want to access salesforce metadata without token(only by using organization id), you will need to setup your ip in trusted ip ranges. You can go (`Salesforce dashboard->Setup->Security->Network Access->Trusted IP Ranges`) to configure this. You can check [here](https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm\&type=5) to configure your ip in trusted ip ranges.
          </Tip>
    * **Salesforce Object Name**: Specify the Salesforce Object Name in case you want to ingest a specific object.  If left blank, we will ingest all the Objects.
    * **Salesforce API Version**: Follow the steps mentioned [here](https://help.salesforce.com/s/articleView?id=000386929\&type=1) to get the API version. Enter the numerical value in the field, For example `42.0`.
    * **Salesforce Domain**: Specify the Salesforce domain (subdomain only) to use for authentication. This field accepts only the domain prefix, not the full URL.

      **Common values:**

      * `login` (default) - For production instances (resolves to `https://login.salesforce.com`)
      * `test` - For sandbox instances (resolves to `https://test.salesforce.com`)

      **For Salesforce My Domain:**
      Enter your custom domain prefix, including all subdomain components such as `.my` or `.sandbox.my`, but without `.salesforce.com`.

      **Examples:**

      * If your My Domain URL is `https://mycompany.my.salesforce.com`, enter: `mycompany.my`
      * If your sandbox My Domain URL is `https://mycompany--uat.sandbox.my.salesforce.com`, enter: `mycompany--uat.sandbox.my`
      * If your URL is `https://example-dot-com--uat.sandbox.my.salesforce.com`, enter: `example-dot-com--uat.sandbox.my`

          <Note>
            **Important:** Do NOT enter the full URL or include `.salesforce.com`. Only enter the subdomain prefix as shown in the examples above.
          </Note>

    **SSL Configuration**
    In order to integrate SSL in the Metadata Ingestion Config, the user will have to add the SSL config under sslConfig which is placed in the source.
  </Step>

  <Step title="Advanced Configuration">
    Database Services have an Advanced Configuration section, where you can pass extra arguments to the connector
    and, if needed, change the connection Scheme.

    This would only be required to handle advanced connectivity scenarios or customizations.

    * **Connection Options (Optional)**: Enter the details for any additional connection options that can be sent to database during the connection. These details must be added as Key-Value pairs.
    * **Connection Arguments (Optional)**: Enter the details for any additional connection arguments such as security or protocol configs that can be sent during the connection. These details must be added as Key-Value pairs.

          <img src="https://mintcdn.com/openmetadata/6gXrLELUGeLr2Cj6/public/images/connectors/advanced-configuration.png?fit=max&auto=format&n=6gXrLELUGeLr2Cj6&q=85&s=c8f582832bafdb22aec9a99e387d8b50" alt="Advanced Configuration" width="1398" height="534" data-path="public/images/connectors/advanced-configuration.png" />
  </Step>

  <Step title="Test the Connection">
    Once the credentials have been added, click on *Test Connection* and *Save* the changes.

    <img src="https://mintcdn.com/openmetadata/9G75p72jJKYgvFUQ/public/images/connectors/test-connection.png?fit=max&auto=format&n=9G75p72jJKYgvFUQ&q=85&s=4ac71a56e30fa3dd1be86f82c1f07068" alt="Test Connection" width="1494" height="310" data-path="public/images/connectors/test-connection.png" />
  </Step>

  <Step title="Configure Metadata Ingestion">
    In this step we will configure the metadata ingestion pipeline,
    Please follow the instructions below

    <img src="https://mintcdn.com/openmetadata/9SXjaLbGROaofLQU/public/images/connectors/configure-metadata-ingestion-database-1.png?fit=max&auto=format&n=9SXjaLbGROaofLQU&q=85&s=88d2b5053db43d64f42deb9c7f1482c9" alt="Configure Metadata Ingestion" width="1327" height="1271" data-path="public/images/connectors/configure-metadata-ingestion-database-1.png" />

    <img src="https://mintcdn.com/openmetadata/9SXjaLbGROaofLQU/public/images/connectors/configure-metadata-ingestion-database-2.png?fit=max&auto=format&n=9SXjaLbGROaofLQU&q=85&s=e71e7a62c5d9be44458c87508fed39e1" alt="Configure Metadata Ingestion" width="1327" height="1271" data-path="public/images/connectors/configure-metadata-ingestion-database-2.png" />

    #### Metadata Ingestion Options

    <Tip>
      If the owner's name is openmetadata, you need to enter `openmetadata@domain.com` in the name section of add team/user form, click [here](/connectors/database/dbt/ingest-dbt-owner#following-steps-shows-adding-a-user-to-openmetadata) for more info.
    </Tip>

    * **Name**: This field refers to the name of ingestion pipeline, you can customize the name or use the generated name.

    * **Database Filter Pattern (Optional)**: Use to database filter patterns to control whether or not to include database as part of metadata ingestion.
      * **Include**: Explicitly include databases by adding a list of comma-separated regular expressions to the Include field. OpenMetadata will include all databases with names matching one or more of the supplied regular expressions. All other databases will be excluded.
      * **Exclude**: Explicitly exclude databases by adding a list of comma-separated regular expressions to the Exclude field. OpenMetadata will exclude all databases with names matching one or more of the supplied regular expressions. All other databases will be included.

    * **Schema Filter Pattern (Optional)**: Use to schema filter patterns to control whether to include schemas as part of metadata ingestion.
      * **Include**: Explicitly include schemas by adding a list of comma-separated regular expressions to the Include field. OpenMetadata will include all schemas with names matching one or more of the supplied regular expressions. All other schemas will be excluded.
      * **Exclude**: Explicitly exclude schemas by adding a list of comma-separated regular expressions to the Exclude field. OpenMetadata will exclude all schemas with names matching one or more of the supplied regular expressions. All other schemas will be included.

    * **Table Filter Pattern (Optional)**: Use to table filter patterns to control whether to include tables as part of metadata ingestion.
      * **Include**: Explicitly include tables by adding a list of comma-separated regular expressions to the Include field. OpenMetadata will include all tables with names matching one or more of the supplied regular expressions. All other tables will be excluded.
      * **Exclude**: Explicitly exclude tables by adding a list of comma-separated regular expressions to the Exclude field. OpenMetadata will exclude all tables with names matching one or more of the supplied regular expressions. All other tables will be included.

    * **Enable Debug Log (toggle)**: Set the Enable Debug Log toggle to set the default log level to debug.

    * **Mark Deleted Tables (toggle)**: Set the Mark Deleted Tables toggle to flag tables as soft-deleted if they are not present anymore in the source system.

    * **Mark Deleted Tables from Filter Only (toggle)**: Set the Mark Deleted Tables from Filter Only toggle to flag tables as soft-deleted if they are not present anymore within the filtered schema or database only. This flag is useful when you have more than one ingestion pipelines. For example if you have a schema

    * **includeTables (toggle)**: Optional configuration to turn off fetching metadata for tables.

    * **includeViews (toggle)**: Set the Include views toggle to control whether to include views as part of metadata ingestion.

    * **includeTags (toggle)**: Set the 'Include Tags' toggle to control whether to include tags as part of metadata ingestion.

    * **includeOwners (toggle)**: Set the 'Include Owners' toggle to control whether to include owners to the ingested entity if the owner email matches with a user stored in the OM server as part of metadata ingestion. If the ingested entity already exists and has an owner, the owner will not be overwritten.

    * **includeStoredProcedures (toggle)**: Optional configuration to toggle the Stored Procedures ingestion.

    * **includeDDL (toggle)**: Optional configuration to toggle the DDL Statements ingestion.

    * **queryLogDuration (Optional)**: Configuration to tune how far we want to look back in query logs to process Stored Procedures results.

    * **queryParsingTimeoutLimit (Optional)**: Configuration to set the timeout for parsing the query in seconds.

    * **useFqnForFiltering (toggle)**: Regex will be applied on fully qualified name (e.g service\_name.db\_name.schema\_name.table\_name) instead of raw name (e.g. table\_name).

    * **Incremental (Beta)**: Use Incremental Metadata Extraction after the first execution. This is done by getting the changed tables instead of all of them. **Only Available for BigQuery, Redshift and Snowflake**
      * **Enabled**: If `True`, enables Metadata Extraction to be Incremental.
      * **lookback Days**: Number of days to search back for a successful pipeline run. The timestamp of the last found successful pipeline run will be used as a base to search for updated entities.
      * **Safety Margin Days**: Number of days to add to the last successful pipeline run timestamp to search for updated entities.

    * **Threads (Beta)**: Use a Multithread approach for Metadata Extraction. You can define here the number of threads you would like to run concurrently.

    Note that the right-hand side panel in the OpenMetadata UI will also share useful documentation when configuring the ingestion.
  </Step>

  <Step title="Schedule the Ingestion and Deploy">
    Scheduling can be set up at an hourly, daily, weekly, or manual cadence. The
    timezone is in UTC. Select a Start Date to schedule for ingestion. It is
    optional to add an End Date.

    Review your configuration settings. If they match what you intended,
    click Deploy to create the service and schedule metadata ingestion.

    If something doesn't look right, click the Back button to return to the
    appropriate step and change the settings as needed.

    After configuring the workflow, you can click on Deploy to create the
    pipeline.

    <img src="https://mintcdn.com/openmetadata/j50Bw6ZBiFbbFFnF/public/images/connectors/schedule.png?fit=max&auto=format&n=j50Bw6ZBiFbbFFnF&q=85&s=24b0c2f55f803efde5fb3b3bc24ed3ae" alt="Schedule the Workflow" width="2733" height="1083" data-path="public/images/connectors/schedule.png" />
  </Step>

  <Step title="View the Ingestion Pipeline">
    Once the workflow has been successfully deployed, you can view the
    Ingestion Pipeline running from the Service Page.

    <img src="https://mintcdn.com/openmetadata/9G75p72jJKYgvFUQ/public/images/connectors/view-ingestion-pipeline.png?fit=max&auto=format&n=9G75p72jJKYgvFUQ&q=85&s=7c4e411977371617cb1312efb9f9bfee" alt="View Ingestion Pipeline" width="2733" height="1271" data-path="public/images/connectors/view-ingestion-pipeline.png" />

    <Tip>
      If AutoPilot is enabled, workflows like usage tracking, data lineage, and similar tasks will be handled automatically. Users don’t need to set up or manage them - AutoPilot takes care of everything in the system.
    </Tip>
  </Step>
</Steps>

## Securing Salesforce Connection with SSL in OpenMetadata

To establish secure connections between OpenMetadata and Salesforce, navigate to the `Advanced Config` section. Here, you can provide the CA certificate used for SSL validation by specifying the `caCertificate`.  Alternatively, if both client and server require mutual authentication, you'll need to use all three parameters: `ssl_key`, `ssl_cert`, and `ssl_ca`. In this case, `ssl_cert` is used for the client’s SSL certificate, `ssl_key` for the private key associated with the SSL certificate, and `ssl_ca` for the CA certificate to validate the server’s certificate.

<img src="https://mintcdn.com/openmetadata/zq8wMYJ70mT1Pi3x/public/images/connectors/ssl_connection.png?fit=max&auto=format&n=zq8wMYJ70mT1Pi3x&q=85&s=d2952a88d4b476f91fcd89811b96d171" alt="SSL Configuration" height="450px" data-path="public/images/connectors/ssl_connection.png" />

## Troubleshooting

## Workflow Deployment Error

If there were any errors during the workflow deployment process, the
Ingestion Pipeline Entity will still be created, but no workflow will be
present in the Ingestion container.

* You can then Edit the Ingestion Pipeline and **Deploy** it again.
* From the Connection tab, you can also Edit the Service if needed.

## Connector Debug Troubleshooting

This section provides instructions to help resolve common issues encountered during connector setup and metadata ingestion in OpenMetadata. Below are some of the most frequently observed troubleshooting scenarios.

## How to Enable Debug Logging for Any Ingestion

To enable debug logging for any ingestion workflow in OpenMetadata:

1. **Navigate to Services**
   Go to **Settings > Services > Service Type** (e.g., Database) in the OpenMetadata UI.

2. **Select a Service**
   Choose the specific service for which you want to enable debug logging.

3. **Access Ingestion Tab**
   Go to the **Ingestion tab** and click the three-dot menu on the right-hand side of the ingestion type, and select Edit.

4. **Enable Debug Logging**
   In the configuration dialog, enable the **Debug Log** option and click **Next**.

5. **Schedule and Submit**
   Configure the schedule if needed and click **Submit** to apply the changes.

## Permission Issues

If you encounter permission-related errors during connector setup or metadata ingestion, ensure that all the prerequisites and access configurations specified for each connector are properly implemented. Refer to the connector-specific documentation to verify the required permissions.

## Related

<Columns cols={2}>
  <Card title="Usage Workflow" href="/v1.12.x/connectors/ingestion/workflows/usage">
    Learn more about how to configure the Usage Workflow to ingest Query information from the UI.
  </Card>

  <Card title="Lineage Workflow" href="/v1.12.x/connectors/ingestion/workflows/lineage">
    Learn more about how to configure the Lineage from the UI.
  </Card>

  <Card title="Profiler Workflow" href="/v1.12.x/how-to-guides/data-quality-observability/profiler/profiler-workflow">
    Learn more about how to configure the Data Profiler from the UI.
  </Card>

  <Card title="Data Quality Workflow" href="/v1.12.x/how-to-guides/data-quality-observability/quality/configure">
    Learn more about how to configure the Data Quality tests from the UI.
  </Card>

  <Card title="dbt Integration" href="/v1.12.x/connectors/database/dbt">
    Learn more about how to ingest dbt models' definitions and their lineage.
  </Card>
</Columns>